From first phone call to daily support, here is exactly what to expect when you or someone you care for joins one of our programs.
Most patients are referred by their primary care provider; others contact us directly. Either way, the first step is a conversation: we explain the programs, answer questions, and confirm there is a clinical fit with your conditions.
We verify your insurance benefits and tell you exactly what to expect, including any monthly coinsurance, before you commit to anything. If a program is not covered for you, we will say so plainly.
Enrollment happens over the phone. We document your consent, gather your health history and medication list, and coordinate with your primary care provider so everyone starts from the same picture.
If remote monitoring is part of your plan, your devices ship directly to your home, pre-configured and ready to use out of the box. A team member walks you through your first readings.
Your care manager builds a personalized care plan with you: your conditions, medications, providers, goals, and the monitoring thresholds our clinicians will watch. It is shared with your primary care provider and kept current.
From then on, the rhythm is steady: daily review of readings, monthly check-in calls, medication reconciliation after any change, coordination across your providers, and rapid outreach whenever something needs attention.
Chronic care management and remote patient monitoring are covered benefits under Medicare Part B. A monthly coinsurance may apply depending on your supplemental coverage; many Medigap plans cover it entirely.
Most Medicare Advantage plans and many commercial insurers cover these programs. We verify your specific benefits during your first call and confirm costs in writing before you enroll.
You will know exactly what your plan covers and what, if anything, you will owe each month before you say yes. Enrollment is voluntary and you can withdraw at any time.
Talk with our team about enrollment, coverage, and whether chronic care management or remote patient monitoring is right for you or someone you care for.
