SMS Terms & Conditions

Program description

The ClearView Patient Messaging program ("the Program") is operated by ClearView Medical Associates. Messages may be sent from any practice number, including the main practice line and your care team's line. The Program sends text messages related to your care and participation in our services, which may include:

• Enrollment and onboarding information
• Appointment and check-in call reminders
• Device setup assistance and reading reminders
• Messages from your care team regarding your care
• Notifications that something new is waiting for you in the patient portal, such as a secure message, an updated care plan, or a statement
• Coverage, billing, and account notifications
• Responses to inquiries you send us

The Program does not send marketing or promotional messages to patients who have opted in for care-related communications.

Message content

Text messages from the Program are intentionally brief and general. They never contain a diagnosis, condition name, test result, device reading, or account balance. When detailed health information needs to reach you, we use a secure channel such as the patient portal or a phone call, and a text may simply let you know something is waiting for you there.

Opt-in (consent)

You opt in to the Program by signing the Consent to Receive Text Messages form provided at enrollment; your signature, including an electronic signature, is your express written consent to receive messages at the mobile number you provide on the form. The full text of that form, including all opt-in disclosures, is published at clearviewmedicalassociates.com/sms-consent. If you do not sign, we will not send you text messages, and we will reach you by phone, patient portal, mail, or email instead. If you previously opted out, you can rejoin by replying START or by asking your care team.

Consent to receive text messages is not a condition of receiving care, enrolling in any program, or purchasing anything from ClearView Medical Associates.

Message frequency

Message frequency varies depending on your care plan and program participation, up to approximately 30 messages per month.

Message and data rates

Message and data rates may apply according to your mobile carrier plan. Contact your carrier for details about your plan. ClearView Medical Associates does not charge you for text messages.

Opt-out

You can cancel the SMS service at any time by texting STOP to any message from us; END, QUIT, CANCEL, UNSUBSCRIBE, and REVOKE also work. After you opt out, we will send one final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from the Program. Reply START to begin again, or contact our team and we will resume sending messages.

You may also opt out by telling any member of your care team, calling us, or updating your preferences in the patient portal, and we honor those requests within 10 business days. Texting STOP ends text messages only; your other contact preferences, including phone and email, can be managed the same ways at any time. Please tell us if your mobile number changes so messages are not sent to someone else.

Help

If you are experiencing issues with the messaging program or need assistance, reply with the keyword HELP to any message, call us at (325) 603-3617, email care@clearviewmedicalassociates.com, or visit our website at clearviewmedicalassociates.com.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is outside our control.

Supported carriers

The Program is supported on major U.S. carriers, including AT&T, T-Mobile, Verizon, and most regional carriers. Availability on a specific carrier may change without notice.

Privacy

Information collected through the Program is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties.

Use of this website is governed by our Terms of Use, and our handling of protected health information is described in our Notice of Privacy Practices.

Important safety note

Text messaging is not monitored continuously and must not be used for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Changes to these terms

We may update these SMS Terms & Conditions from time to time. The effective date above reflects the latest revision. Continued participation in the Program after changes take effect constitutes acceptance of the revised terms.

Contact

ClearView Medical Associates
Phone: (325) 603-3617
Email: care@clearviewmedicalassociates.com