Privacy Policy | ClearView Medical Associates

This Privacy Policy describes how ClearView Medical Associates ("ClearView Medical Associates," "we," "us," or "our") collects, uses, discloses, and protects information when you visit this website, contact us, or communicate with us, including by text message.

Protected health information ("PHI") that we create or receive in the course of providing care is governed by the Health Insurance Portability and Accountability Act ("HIPAA") and our Notice of Privacy Practices, which is also provided to patients at enrollment. Where this Privacy Policy and the Notice of Privacy Practices differ with respect to PHI, the Notice of Privacy Practices controls.

Information we collect

Information you provide

Contact information, such as your name, phone number, mailing address, and email address, when you contact us or enroll in our programs.
Health-related information you choose to share with our care team in the course of receiving services.
Insurance and billing information needed to verify coverage and administer your participation in our programs.
Communications you send us, including phone calls, emails, and text messages.

Information collected automatically

Standard technical information when you visit this website, such as IP address, browser type, pages viewed, and referring pages, collected through server logs and, if enabled, analytics tools.
Readings transmitted by monitoring devices provided to enrolled patients as part of remote patient monitoring.

How we use information

To provide, coordinate, and document clinical care.
To verify insurance coverage and process billing.
To communicate with you about your care, appointments, devices, and program participation, including by phone, email, and text message where you have consented.
To respond to inquiries and provide customer support.
To operate, secure, and improve this website.
To comply with legal and regulatory obligations.

Text messaging (SMS) privacy

If you opt in to receive text messages from us, we collect and store your phone number and your consent record for the purpose of sending you the messages you agreed to receive. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP. See our SMS Terms & Conditions for full details.

Text messages we send are brief and general by design: they do not contain diagnoses, test results, device readings, or account balances. Detailed health information is communicated only through secure channels such as the patient portal or a phone call.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

How we share information

We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes. We share information only:

With healthcare providers involved in your care, such as your primary care provider and specialists, for treatment and care coordination.
With service providers who perform functions on our behalf, such as secure hosting, communications delivery, device logistics, and billing, under contracts that require them to protect your information and use it only to provide services to us.
With health plans and payers as necessary to verify coverage and obtain payment.
As required by law, such as in response to a lawful subpoena, court order, or regulatory requirement, or to protect the rights, safety, or property of our patients, our staff, or others.
In connection with a corporate transaction such as a merger or acquisition, in which case the successor remains bound by commitments materially consistent with this Privacy Policy.

Data security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls, and workforce training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take the protection of your information seriously and review our safeguards regularly.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, to satisfy medical record retention requirements under applicable law, and to resolve disputes and enforce agreements. SMS consent records are retained as required to demonstrate compliance with applicable messaging regulations.

Your choices and rights

Text messages: reply STOP to any message to opt out at any time.
Email: use the unsubscribe mechanism in any non-essential email, or contact us directly.
Access and correction: patients may request access to or correction of their records as described in our Notice of Privacy Practices.
State privacy rights: depending on your state of residence, you may have additional rights regarding personal information, such as the right to know, delete, or correct. To exercise any right, contact us using the details below; we will honor applicable rights after verifying your identity.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us personal information, please contact us and we will delete it.

Third-party links

This website may link to third-party websites we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.

Contact us

Questions about this Privacy Policy or our privacy practices may be directed to:

ClearView Medical Associates
Phone: (325) 603-3617
Email: privacy@clearviewmedicalassociates.com